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Privacy Policy

Privacy Policy

SMARTBUYAU.COM.AU, referred to below as Smart Buy Direct AU Pty Ltd is an online retailer of consumer goods.

Smart Buy Direct AU Pty Ltd values our relationship with you and the other users of this website. We recognize that you may be concerned about how we collect, hold, use, and disclose your personal information. We have implemented this Privacy Policy to inform you of the personal information that we collect from you, how we collect and hold this information, and what we do with it after we collect it. If you have any questions or comments regarding this Privacy Policy, please contact us via our contact us page, email us via info@smartbuyau.com

Smart Buy Direct AU Ltd Pty is headquartered at 63-65 Sailors Bay Road, Northbridge NSW 2063 AUSTRALIA

Personal information that we collect and how.

The personal information we collect from you and hold includes information that is necessary in order for us to offer goods or services to you and to deliver these goods and services. This includes your Name, Address, Telephone Number, and E-mail address.

We collect personal information directly from you and very occasionally via 3rd Party Suppliers. In other instances, we may collect personal information directly from you when you contact us (for example, when you make a telephone enquiry) and when you use our Web Site or use our mobile Apps.


General Data Protection Regulation (GDPR)

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

Personal information is also collected directly from you via a series of forms that you complete including:

a) Account Registration

Our site's registration form requires you to provide us with contact information (email address) and may occasionally require demographic information. At this time you may withhold certain information if you so wish such as your real name and act under a pseudonym. We do not require any other personal information at this stage.

b) Passwords

You are responsible for all actions taken with your user name, email address, and password. Therefore we do not recommend that you disclose your Smart Buy Direct AU password to any third parties. If you choose to share your user name, email address, and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party's privacy policy.

c) Address and telephone number

When you place an order on our website or via our mobile Apps we will require you to insert your address and telephone number and any other information relevant to your order, including your payment information and information on your payment method. At this time we may require you to provide us with your full name and not rely on any pseudonym you may have used to access the website. We will require your full postal address and in some circumstances, we are unable to rely on or deliver to a P.O. box. We also require your telephone number in order to contact you regarding the order or service that you have purchased or for other reasons.

Personal information that we collect via a 3rd party and how.

Personal information that we collect via a 3rd Party is information that you have opted in to share with us. For example, if you choose to log in to our website using a third-party login service such as “login with Facebook” then you opt-in to share your basic information with us. This basic information includes your name, e-mail address, gender, and date of birth.

We may require further personal information and will prompt you to supply us with that information such as your address and contact details when you place an order as detailed above.

How do we hold your personal information?

Information that we hold about you is held in a firewall-protected, restricted user access database. We carry out regular user access audits, access logging, and daily PCI scanning.

How do we ensure we have accurate information.

We rely upon you to correctly insert your personal information and provide you with the ability both to view and amend that personal information as detailed below.

To view and amend the information we store.

We enable you to view the personal information we store via the My Account section of the website or App. Here you can view any of your personal details including your registered username, password, email address, or date of birth. We also enable you to store and amend up to three addresses for the effective delivery of goods.

If you would like to access any other personal information which we hold about you or if you would like to seek the correction of that information, you can do so by contacting us via our contact us page, email us info@smartbuyau.com

The purposes for which we collect, hold, use and disclose your personal information

We collect, hold, use and disclose personal information for the following purposes:

o In order to send you offers of goods and services that you have opted in to receive from us via e-mail. You can choose to opt-out of us using your personal information for future direct marketing by selecting the unsubscribe option on any of the e-mails that we send to you. You can also select unsubscribe on our website or apps, contact us via our Contact page, or email us via info@smartbuyau.com

o In order to allow you to access our website and view the offers that we have made.

o In order to contact you via reasonable means to verify and confirm or discuss purchases for goods or services that you have made.

o In order to complete or fulfill via any reasonable means an order of goods or services that you have made from us.

o In order to respond to your inquiries and to do the things you have asked us to do.

o We may need to disclose your personal information to third parties in order to deliver goods or services that you have purchased from our website. We disclose this personal information only to ensure that we complete the primary purpose for holding your personal information and for no other reason. The list of potential recipients of your personal information includes the following, some of which may include overseas disclosure (also detailed subsequently);

A supplier who requires your personal information to complete a delivery or service where that supplier is delivering the goods or providing a service to you on our behalf.

Postal and Courier companies who are contracted to complete a delivery service on our behalf receive a manifest that includes names, addresses, and where necessary telephone numbers in order to contact you to complete delivery.

Custom documents must also contain your personal details when you are purchasing from a sale that is fulfilled from overseas.

In addition, we also print your personal information on the parcels but we do not publish this information or make it available for any other purpose other than to ensure the delivery of goods.

Overseas Use or Disclosure of information

Smart Buy Direct AU Pty Ltd has offices in Australia with supply chains spanning throughout China, the USA, and the European Union.

We are likely to disclose your personal information internally in any of the aforementioned countries or regions for internal purposes such as the following reasons:

o marketing goods or services to you that you have opted in to

o to contact you regarding a specific order you have made

o to respond to a request you have made to be contacted by us.

As an international organisation, we also may disclose your information to overseas entities or contractors who we engage in order to send you goods as detailed in the section above “How your information is disclosed and why.” These entities or contractors are likely to be located in the aforementioned countries and regions.

Allowed exceptions to the aforementioned disclosure limitations

We never sell, rent or use your personal information or disclose any personal information other than for the above reasons or other than where we are required or authorised by or under an Australian law or a court/tribunal order to do so.

Invite a friend

Smart Buy Direct AU Pty Ltd provides facilities throughout the site for you to send invitations to friends, referring them to Smart Buy Direct AU Pty Ltd. Smart Buy Direct AU Pty Ltd does not collect personal information about your friends through these facilities but may collect personal information about them if they contact us. You may not use the "Invite a friend" service or other email forwarding services that we offer to send spam or otherwise send content that would violate our Privacy Policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or email addresses.


SMARTBUYAU.COM.AU uses Braintree, a division of PayPal, to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information including card details is encrypted using industry-standard SSL 128-bit encryption technology.

Our payment page is also fully PCI DSS compliant please visit https://www.pcisecuritystandards.org/tech/ for more information.


Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our Web site. We use cookies to improve the member experience. We also use them to deliver information and fresh content specific to your interests. Cookies are widely used on most major Web sites.

Smart Buy Direct AU Pty Ltd mostly uses "session" cookies, which are removed from your computer once you leave Smart Buy Direct AU Pty Ltd . These are used so our service can remember that you have logged in already and prevent you from doing so more frequently. The technology we use (Microsoft . NET), requires the use of session cookies. Session cookies expire and are deleted after 30 minutes of no activity on Smart Buy AU Pty Ltd.

Smart Buy Direct AU Pty Ltd also uses persistent cookies to personalise the user experience, to help protect our members, and to provide us with research information (such as how often members visit Smart Buy Direct AUPty Ltd each month). Persistent cookies allow us to track users on Smart Buy Direct AU Pty Ltd and help us identify users abusing the Smart Buy Direct AU Pty Ltd service.

Account Removal

If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our contact us page.

Text Marketing Terms and Conditions:

We are using a text messaging platform. This platform is subject to the following terms and conditions. By opting in for our text marketing, you agree to these terms and conditions.

- You can opt-in by entering your phone number when checking out a purchase, subscribing via our subscription form, or a keyword. By doing this, you agree that we may send you text messages about your orders, abandoned cart reminders, and text marketing offers. You acknowledge that consent is not a condition for any purchases.

- Your phone number, name, and purchase information will be shared with our text messaging platform "SMS Messent". This platform is owned by FireApps, a company with an office in Ho Chi Minh City, Vietnam. This data will be used to send you targeted marketing messages. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

- If you wish to unsubscribe from receiving text marketing messages, click on the unsubscribe link included in every message from us. You will be directed to a web page from which you can unsubscribe from our future marketing campaigns. You understand and agree that other methods of opting out, such as using alternative words or requests will not be eligible means of opting out. Message and data rates may apply.

You can contact us for more information. If you wish to opt-out please follow the procedures above.


If you would like to make a complaint about a breach of the Australian Privacy Principles, please contact us via our contact us page, or email us via info@smartbuyau.com. Once we receive your complaint, we will endeavor to respond to the complaint within a reasonable period of time. If you are unhappy with the outcome of your complaint, you can take your complaint to the Office of the Australian Information Commissioner (OAIC). For more information on how to contact the OAIC, please visit their website at: http://www.oaic.gov.au/about-us/contact-us-page.

Updates to our information practices

Smart Buy Direct AU Ltd Pty reserves the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law. As such, you should check this privacy policy from time to time for such changes.