We appreciate your visit to our online store. Thank you for taking the time to read a little bit about us. We believe that knowing who you're purchasing from and having a little bit of background into our ethos and goals, go a long way into building good customer relations and service.
Who are we:
Smart Buy Direct AU. As a rapidly growing Australian owned and proud player within the Australian Online Shopping space, Smart Buy Direct AU has been experiencing unrivalled growth. Our commitment to meeting Australian consumers' needs, with a service based approach and human philosophy sets us apart.
We are a team of experienced professionals, who have been working in the retail and e-commerce industries for well over 15 years. Our dedicated staff have years of experience working in the retail supply industry and looking after all types of retail products, from clothing and fashion to electronics and technology. We pride ourselves on being the trusted alternative to other large online global marketplaces as we truly know what Australians are after for their online shopping needs and also customers abroad.
Our Retail Side:
We are an online-based retail company headquartered in Sydney, Australia and have a global supply chain spanning from Australia to Asia. We engage primarily with authorised Australian suppliers of quality brands and goods with warehouses located in Sydney, Melbourne and Brisbane and also have partnerships with manufacturers and wholesalers from China, Taiwan and Japan.
Our staff are all knowledgeable about everything retail and are always happy to help. OPEN 7 DAYS A WEEK/ 24 HOURS A DAY with our Customer Success Team available for phone calls Mon-Fri 9am - 5pm AEDT on 1300 367 097.
Smart Buy Direct AU Pty Ltd is a registerd Australian Private Company with the following Australian Company Number (ACN) 652 641 042 and Australian Business Number (ABN) 92 652 641 042.
Find our company registration on the Official ASIC Registration Wesbite, Smart Buy Direct AU Pty Ltd: view now.
Smart Buy Direct AU Pty Ltd is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to www.SmartBuyau.com.au.
As an Amazon.com.au Associate whereby a number of products listed on our site are from Amazon.com.au of which can be purchased directly through Amazon.com.au.
Smart Buy Direct AU does not own any Amazon.com.au Product's and Associated Brand's Trademarks, Logos or Names. Smart Buy Direct AU operates as a third-party affilliate of Amazon.com.au.
Whereby; as an Amazon Associate we may earn a commission from qualifying purchases.
Any Amazon.com.au products linked with Smart Buy Direct AU are the properties of Amazon.com.au and/or their respective Trademark owners.
Where are we Located:
Our office headquartered in Sydney, Australia and large warehouses in Sydney, Melbourne and Brisbane, Australia allow us to operate a purpose built online retail business that is able to service the whole of Australia, New Zealand and most of South East Asia. This allows us to keep high levels of stock, and have storage and buying power to keep prices low. Our warehouses / dispatch are not open to the public. All of our advertised products can be found on our website.
What is our Goal:
Our main goal is to provide good old customer service. Coming from a retail background and helping people with their wants and needs on a daily basis gives us the experience with helping people. Send us an email, we're happy to help where we can.
Both management and our staff believe that all customers deserve to be treated well and cared for as they are dependent on us to provide an amazing shopping experience and act as a true alternative online shopping marketplace.
From a business perspective, we want to provide:
1. A fast delivery service. Most of us wait until the last minute to buy our loved ones a new gift or whatever the occasion may be, so we know that getting the goods to our customers quick is very important. We send out the next business day depending on when an order is placed. We utilise a number of local couriers including Australia Post, Aramex, Allied Express, Toll and Hunter Express and for international orders, DHL Worldwide Express. All with tracking provided.
2. Communication. Replying to your emails quick. No one wants to wait 2 days for a reply. We endeavour for a fast response to your enquiry. Generally within a few hours and via our chat function even faster.
3. Low Prices. Everyone is looking for a deal. Great value and quality products are what we're all about. We only stock quality products from our trusted manufacturers and suppliers, primarily from within Australia.