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Frequently Asked Questions

What are your shipping details?

Estimated Delivery

Australia:
Orders will be delivered within 2-8 business days. Orders are dispatched directly to you from one of our Australian warehouses. 

International:

For International orders, estimated delivery time frames are anywhere between 10-17 business days delivered via DHL Worldwide Express.   

For more information, please refer to our Delivery and Payments page

What is your return policy?

Refund and Return Policy

Smart Buy Direct AU offers FREE 60 day returns windows on all purchases in Australia. International purchases will incur a return shipping and handling fee.

You must return items in their original packaging and in the same condition as when you received them.

For more information, please refer to our Refund and Return Policy.

I want to raise an order claim.

Order Claim  

Please submit your order claim through our order claims page.

Do you ship internationally from Australia?

Yes we do, however shipping costs will vary automatically calculated at chekcout based on package weight and postal address.

All international orders are delivered via DHL Worldwide Express.

If you have any questions, please reach out us to us.

Amazon.com.au FAQ

Smart Buy Direct AU does not own any Amazon.com.au Product's and Associated Brand's Trademarks. Smart Buy Direct AU operates as a third-party affilliate of Amazon.com.au.

Whereby; as an Amazon Associate we may earn a commission from qualifying purchases.

Any Amazon.com.au products linked with Smart Buy Direct AU are the properties of Amazon.com.au and/or their respective Trademark owners.

Amazon Australia Affiliate Operating Agreement

For Amazon.com.au products refer to delivery details on each product's individual page on Amazon.com.au via the 'View on Amazon.com.au' button.

Typically shipped from warehouses in Australia with varying delivery times

Product availabilities, prices, and delivery costs are synced with Amazon.com.au every 24 hours. Prices and delivery costs may vary.

For more information refer to Amazon.com.au's Delivery Rates & Policies page and Accepted Payment Methods at Amazon Australia

Do you offer Warranty?

WARRANTY 
Smart Buy Direct AU generally offers a 12-month warranty on products sold and fulfilled by us, unless stated otherwise. Some products will be provided with an extended warranty. Damages that occur as a result of misuse of the product by the user will not be covered by our warranty.

The warranty does not cover any accessories or bonus gifts. With regards to the accessories and bonus gifts, they would be noted in our listing, including (but limited to) battery, carry bag, etc.

Warranty Claims:
ALL Claims need to be sent to us via email. In order to prevent unnecessary warranty claim delays, we ask that the following be included in the initial claim email: Order Number Manual with missing parts indicated (if applicable) Images/Video clearly showing fault (if applicable) Images/Video clearly showing goods in the original packaging (if applicable)
PLEASE NOTE:
 All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.

Please do not dispose of items before contacting us. We may ask for items back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us.

Missing or Damaged Parts under 12-month warranty:
In case you have received a product with a missing or damaged part, please contact our Customer Success Team using the instruction manual identifying the quantity needed. Where applicable, please circle the part in the manual and send us its pictures.

Once we receive all the necessary details, we can issue the part to be dispatched at the earliest. We will send an email containing tracking information when it is available.

Dispatch of spare parts from our warehouse can take up to two working days.
If no spare part is available at that time, we will provide an alternative solution in-line with Australian Consumer Law. Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose, or don't match the seller's description.  If: You paid the $10.00AUD 'Shipping Protection from Damage, Loss & Theft', you may still be able to claim a refund after the 60-day return period for damaged or lost items in transit. To submit an order claim for orders that have been damaged in transit and the 'Shipping Protection from Damage, Loss & Theft' had been purchased, please click here to submit.

When and how can I use discount codes?

In order to apply your discount code to your online purchase, you will need to copy the code. First, you find the discount code you have received from us. Once you find the discount you need, you will need to copy the code. Once all of your products have been added to your cart, you can proceed to checkout. At this page, you will find the box where you are able to enter and paste the discount code into the box. Enter your details and proceed to pay, which is where you will see the savings add up.

Disocunt codes offered by us only apply to products directly fulfilled by Smart Buy Direct AU. This excludes any affiliate product listings.