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FAQs about Orders and Deliveries and the COVID-19 virus

1. Can I place an order? Will Smart Buy AU deliver the package?

Yes, customers can continue to buy any in-stock product in our store. Some delivery times are longer than usual. Please do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. workplaces).

2. What's the status of my order and delivery? Can I change the delivery address on my order?

You can track your order from Your Orders, on Smartbuyau.com.au. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. Find more information about your package here.

3. Why are some items taking longer to ship?

During these challenging times, we've seen an increase in people shopping online. This increased demand has resulted in some of our delivery times being longer than usual. We continue to make regular, critical updates to our logistics, transportation, supply chain, and other processes, while adhering to extensive health and safety measures to protect our associates as they pick, pack and ship products, to meet our demand and improve delivery speeds.

4. Can I still make returns?

Yes. To start a return and learn more about returns, please visit the Return Policy page.

5. Is it safe to receive orders?

For guidance on COVID-19, please refer to the World Health Organization website.

6. What is Smart Buy AU doing to keep customers and employees safe?

We prioritise the safety and health of our employees and have invested to provide a safe workplace, which is why at the onset of the pandemic we moved quickly to make process changes worldwide – from enhanced cleaning and social distancing measures to supplying personal protective gear such as masks and gloves. We’ve implemented mandatory temperature checks, and disinfectant spraying at all of our sites.

7. Is it possible to reduce contact with drivers when they deliver my orders?

Yes. Smart Buy AU's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back while maintaining recommended social distancing.