SMARTBUYAU.COM.AU, referred to below as Smart Buy AU🇦🇺, is an online retailer of consumer goods.
Smart Buy AU🇦🇺 is headquartered in Sydney, NSW 2000 AUSTRALIA
Personal information that we collect and how.
The personal information we collect from you and hold includes information that is necessary in order for us to offer goods or services to you and to delivery these goods and services. This includes your Name, Address, Telephone Number and E-mail address.
We collect personal information directly from you and very occasionally via 3rd Party Suppliers. In other instances, we may collect personal information directly from you when you contact us (for example, when you make a telephone enquiry) and when you use our Web Site or use our mobile Apps.
Personal information is also collected directly from you via a series of forms which you complete including:
a) Account Registration
Our site's registration form requires you to provide us contact information (email address) and may occasionally require demographic information. At this time you may withhold certain information if you so wish such as your real name and act under a pseudonym. We do not require any other personal information at this stage.
c) Address and telephone number
When you place an order on our website or via our mobile Apps we will require you to insert your address and telephone number and any other information relevant to your order, including your payment information and information on your payment method. At this time we may require you to provide us with your full name and not rely on any pseudonym you may have used to access the website. We will require your full postal address and in some circumstances we are unable to rely on or delivery to a P.O. Box. We also require your telephone number in order to contact you regarding the order or service that you have purchased or for other reasons.
Personal information that we collect via a 3rd party and how.
Personal information that we collect via a 3rd Party is information that you have opted in to share with us. For example if you choose to login to our website using a third party login service such as “login with Facebook” then you opt in to share your basic information with us. This basic information includes your name, e-mail address, gender and date of birth.
We may require further personal information and will prompt you to supply us with that information such as your address and contact details when you place an order as detailed above.
How we hold your personal information.
Information that we hold about you is held in a firewall protected, restricted user access database. We carry out regular user access audits, access logging and daily PCI scanning.
How we ensure we have accurate information.
We rely upon you to correctly insert your personal information and provide you with the ability both to view and to amend that personal information as detailed below.
To view and amend the information we store.
We enable you to view the personal information we store via the My Account Section of the website or App. Here you can view any of your personal details including your registered username, password, email address or date of birth. We also enable you to store and amend up to three addresses for the effective delivery of goods.
If you would like to access any other personal information which we hold about you or if you would like to seek the correction of that information, you can do so by contacting us via our contact us page, email us info@email@example.com
The purposes for which we collect, hold, use and disclose your personal information
We collect, hold, use and disclose personal information for the following purposes:
o In order to send you offers of goods and services that you have opted in to receive from us via e-mail. You can choose to opt out of us using your personal information for future direct marketing by selecting the unsubscribe option on any of the e-mails that we send to you. You can also select unsubscribe on our website or apps, contact us via our Contact page, email us via info@firstname.lastname@example.org
o In order to allow you to access our website and view the offers that we have made.
o In order to contact you via reasonable means to verify and confirm or discuss purchases for goods or services that you have made.
o In order to complete or fulfil via any reasonable means an order of goods or services that you have made from us.
o In order to respond to your enquiries and to do the things you have asked us to do.
o We may need to disclose your personal information to third parties in order to deliver goods or services that you have purchased from our website. We disclose this personal information only to ensure that we complete the primary purpose for holding your personal information and for no other reason. The list of potential recipients of your personal information includes the following, some of which may include overseas disclosure (also detailed subsequently);
A supplier who requires your personal information to complete a delivery or service where that supplier is delivering the goods or providing a service to you on our behalf.
Postal and Courier companies who are contracted to complete a delivery service on our behalf receive a manifest which includes names, addresses and where necessary telephone numbers in order to contact you to complete delivery.
Customs documents must also contain your personal details when you are purchasing from a sale that is fulfilled from overseas.
In addition we also print your personal information on the parcels but we do not publish this information or make it available for any other purpose other than to ensure the delivery of goods.
Overseas Use or Disclosure of information
Smart Buy AU🇦🇺 has offices in Australia with supply chains spanning throughout China, USA, and the European Union.
We are likely to disclose your personal information internally in any of the aforementioned countries or regions for internal purposes such as the following reasons:
o marketing goods or services to you that you have opted in to
o to contact you regarding a specific order you have made
o to respond to a request you have made to be contacted by us.
As an international organisation, we also may disclose your information to overseas entities or contractors who we engage in order to send you goods as detailed in the section above “How your information is disclosed and why.” These entities or contractors are likely to be located in the aforementioned countries and regions.
Allowed exceptions to the aforementioned disclosure limitations
We never sell, rent or use your personal information or disclose any personal information other than for the above reasons or other than where we are required or authorised by or under an Australian law or a court/tribunal order to do so.
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SMARTBUYAU.COM.AU uses Braintree, a division of PayPal, to provide a secure environment for the authorisation of credit card and charge card transactions. Confidential information including card details are encrypted using industry standard SSL 128-bit encryption technology.
Our payment page is also fully PCI DSS compliant please visit https://www.pcisecuritystandards.org/tech/ for more information.
Smart Buy AU🇦🇺 mostly uses "session" cookies, which are removed from your computer once you leave Smart Buy AU🇦🇺. These are used so our service can remember that you have logged in already and prevent you doing so more frequently. The technology we use (Microsoft .NET), requires the use of session cookies. Session cookies expire and are deleted after 30 minutes of no activity on Smart Buy AU🇦🇺.
Smart Buy AU🇦🇺 also uses persistent cookies to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit Smart Buy AU🇦🇺each month). Persistent cookies allow us to track users on Smart Buy AU🇦🇺 and help us identify users abusing the Smart Buy AU🇦🇺 service.
If you wish to be removed from our database for any reason, simply send us an email requesting to be removed via our contact us page.
Text Marketing Terms and Conditions:
We are using a text messaging platform. This platform is subject to the following terms and conditions. By opting-in for our text marketing, you agree to these terms and conditions.
- You can opt in by entering your phone number when checking out a purchase, subscribing via our subscription form or a keyword. By doing this, you agree that we may send you text messages about your orders, abandoned cart reminders, and text marketing offers. You acknowledge that consent is not a condition for any purchases.
- Your phone number, name, and purchase information will be shared with our text messaging platform "SMS Messent". This platform is owned by FireApps, a company with office at Ho Chi Minh City, Vietnam. This data will be used to send you targeted marketing messages. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
- If you wish to unsubscribe from receiving text marketing messages, click on the unsubscribe link included in every message from us. You will be directed to a web page from which you can unsubscribe from our future marketing campaigns. You understand and agree that other methods of opting out, such as using alternative words or requests will not be eligible means of opting out. Message and data rates may apply.
You can contact us for more information. If you wish to opt out please follow the procedures above.
If you would like to make a complaint about a breach of the Australian Privacy Principles, please contact us via our contact us page, email us via email@example.com. Once we receive your complaint, we will endeavour to respond to your complaint within a reasonable period of time. If you are unhappy with the outcome of your complaint, you can take your complaint to the Office of the Australian Information Commissioner (OAIC). For more information on how to contact the OAIC, please visit their website at: http://www.oaic.gov.au/about-us/contact-us-page.
Updates to our information practices